Product & Stock
Natural ingredients can vary slightly in color from batch to batch. This is normal and does not affect quality, flavor, or freshness.
If an item becomes unavailable after your order is placed, our team will contact you with next steps, including a substitution, refund, or adjusted shipment.
Restock timing varies by product. Check back often or contact our team for the latest availability on a specific item.
Orders & Payments
We accept major credit cards and other payment options available at checkout through our secure Shopify payment system.
Yes. Once your order is placed, you’ll receive a confirmation email with your order details.
Your order confirmation email means we’ve received your order. Once it ships, you’ll receive tracking information by email.
Some orders may ship in multiple packages. If something appears missing, please check your tracking details first, then contact us with your order number.
Returns & refunds
Please contact our customer service team with your order number and reason for return. Because many Alessi products are food items, return eligibility may vary by product condition and issue.
Approved refunds are issued back to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.